Terms of Service

The service

AVUNARO ("AVUNARO", "we", "us") gives each business a workspace with AI agents, automations and integrations. The set of features depends on the type of business you choose.

For businesses only

AVUNARO is a service for businesses, not for consumers. By creating an account, you confirm that you use AVUNARO for your trade, business or profession and that you are authorized to accept these terms on behalf of your business.

Beta and no warranties

AVUNARO is in beta. Features may change, be limited or be removed at any time.

The service is provided "as is" and "as available". To the extent permitted by law, we give no warranties of any kind, express or implied, including that the service will be uninterrupted, error-free or fit for a particular purpose, or that AI output will be accurate.

Accounts

Each person uses their own account. You are responsible for keeping access to your account secure and for the actions of team members you invite. Access to each business is granted separately.

Your content and connected accounts

You keep ownership of the data you and your customers add to AVUNARO. You allow us to process it only to provide and secure the service, as described in our Privacy Policy.

When you connect Facebook, Instagram, WhatsApp, Telegram or other services, you confirm that you are authorized to do so and that you will follow the rules of those platforms.

AI agents and your responsibility

AI agents prepare drafts, replies and actions based on the information, rules and permissions you set. AI output can be wrong. You decide how much an agent may do on its own, and you are responsible for checking and configuring it.

You are responsible for everything sent or done on behalf of your business through AVUNARO, including the content of messages, prices, discounts, delivery times and other promises to your customers, and for complying with the law and with the rules of Meta, Telegram and other connected platforms, including rules on messaging customers and on consent.

Acceptable use

• No spam, unsolicited bulk messages or deceptive content.
• No unlawful goods or services, and no content that breaks the rules of connected platforms.
• No attempts to access other businesses' data or to disrupt the service.

Payment and refunds

AVUNARO is paid in advance. Each business workspace has a balance of AVU tokens, which AI agents use up as they work. AVU tokens are an internal unit of account, not money or cryptocurrency, and cannot be transferred or exchanged for cash.

For now, tokens are added by invoice, and the price is stated on the invoice. When the balance reaches zero, AI agents stop working until it is topped up. Your data stays available.

Prepaid tokens are not refundable, except where the law requires a refund, or where we stop providing the service to you for reasons that are not your fault, in which case we refund the unused balance.

Work requested through our website, such as a custom automation project or participation in the beta, is priced in a separate proposal that we agree with you before the work starts.

Suspension and termination

You can stop using AVUNARO at any time and ask us to delete your data, as described on the Data Deletion Request page. Unused tokens are not refunded in that case, except where the law requires it.

We may suspend or close accounts that break these terms, the law or the rules of connected platforms, or that put the service or other users at risk. We will tell you why, unless the law prevents it.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, lost revenue, lost customers or lost data, or for the content of messages and actions your business sends or performs through AVUNARO.

Our total liability for all claims related to AVUNARO is limited to the amount you paid us for the service in the 3 months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or intentional misconduct.

Indemnity

You will compensate us for losses, fines and reasonable costs, including legal costs, that we incur because you or your team broke the law, these terms or the rules of a connected platform while using AVUNARO.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including outages, changes or restrictions of third-party platforms and providers such as Meta, Telegram, AI model providers, hosting and internet providers, as well as natural disasters, war, government actions and power or network failures.

Changes to these terms

We may change these terms. We will publish the new version on this page with the date it takes effect. If a change significantly affects your rights, we will tell account owners by email or in the dashboard at least 14 days before it takes effect. If you keep using AVUNARO after that date, you accept the new terms.

Governing law and disputes

These terms are governed by the law of the country of Georgia. The courts of Georgia have exclusive jurisdiction over any dispute arising out of or related to these terms or AVUNARO.

Contact

Questions about these terms: support@avunaro.com.