Data Deletion Request

How to send a request

Email support@avunaro.com with the subject "Data deletion request". Write from the email address linked to your AVUNARO account, or tell us which account name or phone number you used. Say what you want deleted: your whole account, one business, or your messages to a business.

We confirm that we have received your request, delete the data within 30 days and let you know when it is done. We may ask you to confirm that the account is yours.

If you have an AVUNARO account

To delete your account and the businesses you own, send a request as described above.

The owner of a business can also delete it in the AVUNARO dashboard. The business then disappears from your account and its channels are turned off, but its data is kept so that it can be restored. To have it erased permanently, send a request as described above.

If you signed in with Google or Facebook, removing AVUNARO from your Google or Facebook account (on Facebook it is listed as "AVUNARO Login") only removes our access to that account. It does not delete your AVUNARO account; to delete it, send a request as described above.

If you wrote to a business that uses AVUNARO

Businesses use AVUNARO to answer messages on Facebook Messenger, Instagram, WhatsApp and Telegram. If you wrote to one of them and want your data deleted, contact that business, or email support@avunaro.com with the name of the business and the account name or phone number you used. We will delete your data on behalf of the business and tell you when it is done.

Remove AVUNARO from Facebook or Instagram

You can remove AVUNARO's access at any time. On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites) → AVUNARO → Remove. On Instagram, open Settings and activity → Website permissions → Apps and websites (or Business integrations) → AVUNARO → Remove. Menu names can differ slightly between app versions.

When Meta tells us that access was removed, we disconnect the matching channel and delete its stored access token. Messages that are already stored stay with the business; to have them deleted, send a request as described above.

Ask for deletion through Facebook or Instagram

When you remove AVUNARO, Facebook or Instagram may also let you ask for your data to be deleted. Meta sends that request to our data deletion callback at https://api.avunaro.com/meta/data-deletion. We then disconnect the accounts linked to you and delete their access tokens. Meta shows you a confirmation code and a link to a status page, such as https://api.avunaro.com/meta/data-deletion/status?code=…, where you can check whether the request is done.

This request covers connected accounts and their access tokens. It does not delete messages a business has already stored or an AVUNARO account you signed in to with Facebook. For those, send a request as described above.

Disconnect a channel in the dashboard

The owner of a business can disconnect Facebook Messenger, Instagram, WhatsApp or Telegram in the AVUNARO dashboard. AVUNARO then stops receiving and answering messages from that channel. The access token is kept so the channel can be reconnected later; to have it deleted together with the stored messages, send a request as described above.

If you sent a request through our website

We keep website requests for 6 months and then delete them. To have yours deleted sooner, email support@avunaro.com from the address you entered in the form. We delete your request from our database and from our team's Telegram chat.

What we delete

• Messages, Instagram comments, voice message transcripts and media received through connected channels.
• Customer profiles, orders, bookings, and the notes, important dates and conversation summaries saved by AI agents.
• Access tokens of connected accounts.
• Files, catalog, knowledge base and settings of a deleted business.
• Requests you sent through our website forms, including the copies in our team's Telegram chat.

What we keep

We keep the records the law requires, such as invoices and accounting records, for the required period.

We also keep the log of actions our team took in internal tools. It identifies accounts and businesses by internal ID and does not store conversations.

Our backups are kept for about two weeks, so copies of deleted data disappear from them automatically when old backups are removed.